Hello could you pass this email to Brian Hardie

Brian, thanks for the astounding service given to me regarding the problem with getting out of my i30. Its a long time since I bought a Volvo from you and it was astounding to see that Dennis was sill with you. As you may recall the i30 already has a service plan but mt wife's i20 does not but will have soon with yourselves. I was pretty rough yesterday but am on the mend now, once again thanks the service is still second to none 25 years down the road.

Kind regards
John Cox

Dear Mr Wright

From the moment my wife and I first met Barry in the showroom on your recent VIP weekend, until receiving the keys for the new car, he has dealt with us in an extremely professional but friendly and very helpful way.

It is so rare in this day and age to deal with a company whose policy is for all staff to treat customers so well.

Yours sincerely

Mr K Taylor

Mark, David, Chris and Chris

A great trip home in a fantastic car. Thank you for your service and help over the last 2 weeks.

CTGFT Ltd

Survey Response

Q4. Comments about satisfaction with recent experience at Toyota Service Centre?

The car is fantastic and has saved me a great deal of money. The staff and processes at West Riding Toyota are superb. In fact I sent this feedback on the day of my MoT to the Centre Principal: I just wanted to tell you that my experience of the service at your Leeds Road site has been the best I have had from a motor dealer at any time. The staff are well-presented, efficient, courteous and friendly (even those who are not directly dealing with you), the environment is clean and pleasant and well appointed (including the toilets - often overlooked but important) and the facility to use wi fi makes a 2 hour wait for an MOT, in my case today, productive. This is the second time I have been a customer there and on both occasions the experience has been more of a pleasure than a chore.

Q38. Comments about Toyota Service Centre?

I cannot fault the staff or any aspect of the operation, based on my 2 experiences there.

Dear Mr Wright

We recently purchased a new Toyota Rav 4 from West Riding Toyota, Bradford and we would like to bring to your attention, the helpfulness and attention to detail afforded to us by your representative, Abdul Ghafoor. He made the sale a pleasant experience and is a credit to your company.

Yours sincerely,
N and MR Waddock

Thank you for the great service I experienced when I brought my car in for some work under warranty. The lady who served me was very friendly & helpful, helping me with my pushchair etc. I believe she was called L. Chapman. Please pass on my thanks to all your customer services team.
Mrs L Fyffe

"I would like to send my utmost thanks and appreciation for the service I have received from West Riding Toyota in Huddersfield.

I have used your service centre on three separate occasions, and have always been welcomed by the most helpful and pleasant staff I have ever had the pleasure to deal with.

You will certainly be the first place I visit when it's time to upgrade.

Thanks again for all your help."
Mrs Godfrey-Cooke

"Our daughter is over the moon with her Aygo. Like your TV advert said, we certainly are glad we didn’t go away this year!"
Mr and Mrs Phillips

"Further to the purchase of our Toyota Yaris we write to bring to your attention the praise we have for Mrs Heidi Farrar.
We had her personal attention at all times, and was responsible for our ultimate purchase.
Please offer her our warmest regards.
Mr & Mrs G A Pexton
Leeds"

"With three grandchildren we needed a bigger car. Your salesman wasn’t happy until we’d taken the Verso for a 24 hour test drive rather than a quick spin round the block. Superb! It’s only when you try a car in the real world that you fully appreciate it’s the right car for you!"
David and Theresa Sage

Dear Sir

I am writing to you regarding the pleasant experience my wife and I have had purchasing a vehicle from West Riding Toyota.

We called originally in early June. We were introduced to Glyn Parker who answered all our questions to our satisfaction. We requested a test drive and Glyn duly organised this later that week at a mutually convenient date and time. He arrived at our home at the pre arranged time with a clean demonstration car. We were very impressed with the vehicle and we decided to order a car.

We then discovered that the Rav4 was available on the Motability scheme and explained to Glyn that we were interested in purchasing the car through the scheme. Glyn then passed us on to Barry Tottie your Motability specialist.

Barry took us through all the options and we decided to order the car at that time on the Motability scheme. We were given a delivery date just two weeks later. This was rather quicker than we had expected but we were delighted as this fitted in well with our holiday plans. Unfortunately we had not received a Retention Certificate from DVLA for our cherished plate. We were reassured that the car would be registered ready for the delivery date and that the cherished plate could be changed as soon as the Retention certificate arrived. Barry said that when the certificate arrived we could bring it down to the show room and they would take it over to Leeds DVLA and get the change of registration for us. This was completed in a very short time and we had our cherished plate for our holidays.

In Forty years of buying new vehicles I have never received such service and attention to detail, long may it continue.

Our most gratefull thanks to Glyn and Barry for all their help.

Yours Sincerely
Margaret and Peter Allen

"We’ve now bought two cars from West Riding, my daughter has bought one and my son-in-law bought a new Hilux for his business. You could say we’re very satisified customers."
Mr Loftus